COVID-19’s impact on the restaurant industry and its workforce cannot be understated. Months-long lockdowns slashed profit margins. Even as restaurants were allowed to reopen, workers faced abbreviated hours of operations coupled with new, time-consuming cleaning procedures. Several workforce trends accelerated, including the skyrocketing use of digital and contactless payments and a sharp decline in cash transactions, which negatively impacted an already financially stressed workforce.
Download our ebook to learn about these three workforce trends and strategies to maximize operational efficiency, drive profitability and benefit workers on the road to recovery.
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